Reservations and Payments
- Initial Deposit: To confirm your reservation, it is necessary to pay 100% of the total cost of the tour at the time of booking.
- Cancellations: In case of cancellation:
Travel Insurance
- It is strongly recommended that all travelers purchase comprehensive travel insurance to cover cancellations, trip interruptions, medical emergencies and lost luggage.
Limitation of Liability
- Selva Negra Turismo, is not responsible for losses, damages, injuries, delays or itinerary changes caused by external factors such as adverse weather conditions or actions of third parties.
- The agency acts only as an agent for external service providers (lodging, transportation, guides, etc.).
Sustainability and Respect for the Environment
- Travelers must adhere to ecotourism practices promoting the conservation and protection of the natural and cultural environment of the Black Forest.
- Participants are expected to respect local customs and traditions.
Health and Safety
- Travelers should inform themselves about and comply with health and safety recommendations issued by the appropriate authorities.
- The agency should be notified of any medical condition that may affect participation in the trip.
Documentation
- It is the traveler’s responsibility to have all necessary documentation (passport, visas, vaccinations) in order before starting the tour.
Group Size and Guides
- The maximum group size will be 20 people to ensure a high quality experience.
- Guides are selected for their knowledge and experience, and are trained to provide maximum support and safety during the tour.
Modifications by the Agency
- Selva Negra Turismo reserves the right to modify itineraries or replace services with alternatives of similar quality due to unforeseen circumstances or force majeure.
Complaints and Claims
- Any complaint or claim must be notified to the agency during the trip to provide the opportunity to rectify the situation. Any post-trip complaints must be submitted in writing within 14 days of return.
These policies and conditions are designed to ensure that both travelers and the agency can enjoy a safe, responsible and memorable experience. We appreciate your understanding and cooperation.
